TERMS AND CONDITIONS
Privacy Policy
At Mianyalvie, the protection of your personal data is a priority. This privacy policy aims to inform you transparently about how your personal data is collected, used, stored, shared, and protected when you use our website mianyalvie.fr to purchase our cosmetic products, register for our services, or interact with us.
As the data controller, Mianyalvie complies with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR).
1. Identity of the Data Controller
The controller of the personal data collected on this site is Mianyalvie, a sole proprietorship, with its registered office at 66, avenue des Champs Elysées 75008 Paris, registered under number 942 160 409 with the Paris Trade and Companies Register (TCR). You can contact us at the following address: contact@mianyalvie.com.
2. Personal Data Collected
In the context of using our site, we collect several types of personal data:
-
Identification data: last name, first name, email address, postal address, phone number.
-
Payment data: information relating to means of payment (bank card number, expiration date), processed only by our secure payment service providers.
-
Browsing data: IP address, browser type, pages visited, actions on our site (add to cart, purchases, etc.).
-
Purchase data: order history, products purchased, delivery and shipping information.
-
Data related to your newsletter subscription: consent given to receive information about our new cosmetic products, promotions, or other special offers.
3. Purposes of Processing
The data collected is used for the following purposes:
-
Performance of the contract: processing cosmetic orders, managing payments, shipping products, tracking deliveries, and handling after-sales service.
-
Improvement of the user experience: personalizing your online shopping experience, recommending cosmetic products suited to your preferences.
-
Direct marketing: sending information about our cosmetic products, promotions, special offers, and newsletters, subject to your prior consent.
-
Customer service: responding to your requests, resolving issues related to products or your order, improving the quality of our service.
4. Legal Basis for Processing
The legal bases for processing your personal data are as follows:
-
Performance of the contract: Processing your data is necessary to perform the sales contract for cosmetic products (Article 6(1)(b) GDPR).
-
Consent: When we send you marketing communications (newsletter, special offers), we collect your explicit consent (Article 6(1)(a) GDPR).
-
Legitimate interest: We have a legitimate interest in processing certain data to improve our services, optimize our site, and prevent fraud (Article 6(1)(f) GDPR).
5. Data Sharing
We do not sell or rent your personal data to third parties. However, your data may be shared in the following cases:
-
Service providers: We share your data with third-party providers for payment processing, order shipping (carriers, delivery services), as well as for the management of our website and marketing campaigns. These providers are required to respect the confidentiality and security of your data.
-
Legal authorities: Your personal data may be shared with competent authorities in the event of a legal request, or to comply with a legal obligation.
6. Transfer of Data Outside the European Union
Some of your personal data may be transferred to countries outside the European Union, in particular for payment processing or order shipping. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses or data protection certifications) are in place to guarantee an adequate level of protection.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal requirements. For example, information related to your transactions will be kept for a period of 5 years following the last order for tax and accounting reasons.
8. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
-
Right of access: You can obtain a copy of the personal data we hold about you.
-
Right to rectification: You can request that we correct inaccurate or incomplete data.
-
Right to erasure: You can request the deletion of your personal data in certain situations, in particular if it is no longer necessary for the purposes for which it was collected.
-
Right to data portability: You have the right to retrieve your personal data in a structured, machine-readable format and to transmit it to another controller.
-
Right to object: You can object to the processing of your personal data for direct marketing purposes.
-
Right to restriction of processing: You can request the suspension of processing of certain personal data.
To exercise your rights, you can contact us at the following address: mianyalvie.cs@gmail.com.
9. Data Security
We implement technical and organizational security measures to ensure the confidentiality and security of your personal data, such as the use of secure connections via the SSL (Secure Socket Layer) protocol for online transactions. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
10. Cookies
We use cookies to improve your experience on our site, analyze traffic, and personalize our communications. You can configure your cookie preferences directly in your browser or consult our Cookie Policy for more details.
11. Changes to the Privacy Policy
This privacy policy may be amended to reflect changes in our practices, products, or legal requirements. Any update will be published on this page with the revision date.
12. Contact
For any questions regarding this privacy policy or to exercise your rights, you can contact us at the following address: contact@mianyalvie.com or by mail at: 66, avenue des Champs Elysées 75008 Paris.
Wholesale Inquiries
1. Eligibility for Wholesale
Wholesale sales are reserved for professionals, businesses, and legal resellers wishing to purchase our cosmetic products in large quantities. To access wholesale prices, customers must provide verifiable information, such as their company registration number (SIRET), professional status, and other documents necessary to validate their account.
2. Wholesale Ordering Process
-
Registration as a reseller: To benefit from wholesale, you must first register as a reseller on our website. Registration requires the provision of business and legal information, including a valid intra-community VAT number and your company name.
-
Eligibility confirmation: After submitting your registration request, our team will verify the information provided. You will receive a confirmation email if your registration is approved.
-
Minimum order quantity: To place a wholesale order, a minimum order amount is required. This amount may vary depending on the products and specific offers. You will be informed of this amount before finalizing your order.
3. Wholesale Pricing
Prices applied to wholesale orders differ from retail sales. They are specifically calculated based on the quantity purchased. Prices are subject to volume discounts and may change depending on promotions or specific sales conditions. Prices are always indicated before order confirmation.
4. Payment Terms
-
Payment methods: Payments for wholesale orders are accepted by bank transfer or credit card for orders not exceeding a certain threshold. For higher-value orders, invoice payment terms may be offered, subject to prior approval.
-
Payment deadlines: Payment terms may vary according to the agreements established. Payment is generally required before the products are shipped, unless a credit agreement has been established.
5. Shipping and Delivery
-
Delivery times: Delivery times for wholesale orders may vary depending on the quantity, product availability, and destination. We strive to process all orders as quickly as possible, but additional processing times may apply to wholesale orders.
-
Shipping fees: Shipping costs are calculated based on the size and weight of your order. Shipping fees will be indicated at the time of order confirmation.
-
Delivery areas: We deliver wholesale orders to specific geographical areas. If you are located outside our delivery zone, alternative solutions may be discussed.
6. Wholesale Returns
-
Return policy: Returns for wholesale orders are accepted only under specific conditions. Products must be unopened, unused, and in their original packaging. Any return request must be made within 10 days of receiving the order. We reserve the right to refuse a return if the products do not meet these conditions.
-
Return fees: Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.
7. Modification or Cancellation of Wholesale Orders
-
Order modification: Once a wholesale order has been placed, it is considered final. Any modification request must be made before the products are shipped. After shipment, any modification will be treated as a return request.
-
Order cancellation: Wholesale orders may be cancelled only before shipment. Any cancellation after shipment will result in additional fees and must be handled in accordance with our return policy.
8. Customer Responsibilities
As a reseller, you agree not to resell our cosmetic products outside the conditions specified by our company. Any violation of the wholesale terms may result in the termination of your reseller account and the cancellation of your future orders.
9. Changes to Wholesale Terms
We reserve the right to modify the wholesale terms at any time. Any modification will be published on this page with the update date. We recommend reviewing this section regularly to stay informed of any updates.
10. Contact
For any questions regarding wholesale, please contact us at: contact@mianyalvie.com or by phone at +33 7 68 60 95 55. Our team will be happy to provide you with any additional information regarding our wholesale products and services.
Payment methods
We provide several payment methods for your purchases on our website, whether for retail or wholesale orders. Payment information is processed securely and in compliance with applicable standards.
1. Payment by Credit/Debit Card
We accept the following cards:
-
Visa
-
Mastercard
-
American Express
-
Carte Bleue (for customers in France)
Card payments are processed through a secure payment system (SSL), ensuring that your banking information remains confidential. Once your payment is validated, your order will be processed immediately.
2. Payment by Bank Transfer
Bank transfers are available, particularly for wholesale orders or professional clients. Please find our bank details below:
Account holder: Mianyalvie (Remyalvie MIANAYIDIKIDI)
Bank: Caisse d’épargne
IBAN: FR76 1751 5006 0008 0042 4266 393
BIC/SWIFT: CEPAFRPP751
Please indicate your order number as a reference when making your transfer. Your order will only be shipped after receipt and validation of payment.
3. Payment via PayPal
We also accept payments via PayPal. If you select this option, you will be redirected to the PayPal platform to complete your payment securely.
PayPal ensures fast and secure transactions and allows you to pay with your PayPal balance or a bank card, without having to enter your banking information for each purchase.
4. Payment by Corporate Credit Card (for wholesale orders)
For wholesale orders, you may also pay using a corporate credit card. Accepted cards include Visa, Mastercard, and other business credit cards.
5. Payment on Invoice (only for professional clients and wholesale orders)
Professional clients may request payment on invoice, subject to our prior approval. Payment terms, including the due date, will be specified on the invoice. Payments must be made within the agreed period. Any late payment will incur additional fees.
6. Payment Security
All transactions made on our website are protected by SSL (Secure Sockets Layer) encryption technology, which ensures the security of your personal and banking information. We never store your banking details on our site.
Payments by credit/debit card, bank transfer, or PayPal are processed via trusted third-party payment providers, compliant with PCI-DSS security standards.
7. Invoicing and Additional Information
An invoice will be sent by email for each order, to the address associated with your customer account.
For wholesale orders, additional information regarding payment and invoicing conditions may be specified depending on your profile (regular client, new client, exceptional order, etc.).
8. Returns and Refunds
Refunds will be made using the same payment method used for the purchase. In the event of returned products, a full or partial refund will be processed, in accordance with our return policy.